Frequently Asked Questions (FAQ)

1. How long does it take to process my order?
All orders are processed within 1–2 business days. You will receive a confirmation email once your order has been shipped.

2. How long will shipping take?

• Standard shipping: 7–15 business days

• Expedited shipping: 5–7 business days

• International shipping times vary depending on destination

3. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping fees and delivery times are calculated at checkout. Please note that international orders may be subject to customs duties or taxes.

4. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use it to track your shipment online.

5. Can I return or exchange an item?
Yes, we accept returns within 30 days of delivery if the item is unused and in its original condition. Please see our Return & Refund Policy for full details.

6. Who covers return shipping costs?
Customers are responsible for return shipping costs, except in cases where we shipped the wrong item or the product arrived defective.

7. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us immediately at [your email]. Keep the packaging and take photos of the damaged item(s).

8. Do you offer refunds?
Yes. Once we receive and inspect your return, refunds will be issued to your original payment method within 5–10 business days.

9. Can I change or cancel my order after placing it?
Orders are processed quickly, but if you need to make changes or cancel, please contact us within 12 hours of placing your order.

10. How can I contact customer support?
You can reach us at:
📧 cs@thesilkchic.com
📞 347 920-7488